Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Hawick | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Hawick is a GPhC registered online pharmacy weight loss clinic. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

We are the data controller for all personal information collected through our online clinic. Our services are provided to patients based in Hawick and the surrounding UK regions. As a regulated pharmacy, we are bound by both data protection law and professional pharmacy standards set by the General Pharmaceutical Council (GPhC).

2. Data We Collect

We collect personal information that is necessary to provide safe and effective pharmacy and weight loss services. This includes:

• Personal details: Full name, date of birth, address, and contact information
• Health information: Medical history, current medications, weight, BMI, and details relevant to your weight loss consultation
• Payment information: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, and website usage data collected automatically when you visit our site

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal information to:

• Conduct online consultations and assess your suitability for weight loss treatments
• Enable our pharmacist to review and approve your prescription before dispensing
• Process and dispatch your medication, typically delivered within 1 working day of pharmacist approval
• Maintain accurate medical and dispensing records as required by pharmacy regulations
• Communicate with you regarding your order, treatment, or any safety concerns
• Comply with our legal and regulatory obligations as a GPhC registered pharmacy

We process your data on the lawful bases of legitimate interests, legal obligation, and where necessary, explicit consent or vital interests in the context of healthcare provision.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies we use include:

• Essential cookies: Required for the website to function correctly, including secure login and consultation forms
• Analytical cookies: Help us understand site usage and improve our services
• Functional cookies: Remember your preferences to personalise your experience

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our website. By continuing to use our site, you consent to our use of cookies as described above.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

• Delivery partners: To fulfil and dispatch your medication orders
• Payment processors: To securely handle your transactions
• IT and platform providers: Who support the operation of our website and consultation system
• Healthcare professionals: Such as GPs or prescribers, where clinically necessary or legally required
• Regulatory bodies: Including the GPhC or NHS, where we are legally obligated to disclose information

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention and Security

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance. Your data is stored securely using appropriate technical and organisational measures to prevent unauthorised access, loss, or disclosure.

7. Your Privacy Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information, as well as the right to restrict or object to certain types of processing. To exercise any of these rights, please contact us directly using the details below and we will respond promptly.

8. Contact Us

If you have any questions about this privacy policy, wish to exercise your data rights, or have a concern about how your information has been handled, please contact us:

Pharmacy Weight Loss Hawick
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.